This document is provided for informational purposes. Flores Nexus Group LLC recommends consulting a licensed Florida attorney before relying on these terms for legal decisions.
Refund Policy
Flores Nexus Group LLC — Last updated: June 2026
Overview
Flores Nexus Group LLC provides service-based work. Setup fees cover design, configuration, and launch work that begins after payment and complete onboarding information are received ("production"). Monthly fees cover active hosting, management, and plan-included services for each billing period.
Key rule: If you cancel before production starts, you receive a full refund of amounts paid, minus the non-refundable payment-processing fees charged by our payment processor (Stripe).
Refund Scenarios
Cancellation before production starts
Full refund of amounts paid, minus non-refundable payment-processing fees.
Client pays but does not provide the information needed to start
Production has not started; the "before production" rule above applies until production begins.
Production already started
Setup fee is non-refundable.
Preview delivered — client cancels
Setup fee is non-refundable. Monthly subscription cancellation follows the billing rule below.
Monthly subscription already charged
Non-refundable for billing periods already started. Canceling stops future charges; service remains active until the end of the paid period unless terminated for a policy violation.
Annual plans
You have a 30-day window from purchase to request a refund of unused full months, minus payment-processing fees. After 30 days, the annual term continues and remaining months are non-refundable.
Error caused by Flores Nexus during the initial build
Corrected at no additional cost within the reasonable scope of the purchased plan.
Add-ons, change requests, and premium domains
Non-refundable once work begins or the resource (e.g., a domain) has been purchased or approved.
Business System custom project
Refunds, milestones, deposits, and cancellation terms are defined in a separate written agreement before work begins.
Unjustified chargeback or payment dispute
Please contact us first; most issues are resolved quickly. An unjustified chargeback may result in suspension or termination of service and forfeiture of any credit.
How to Request a Refund
Email info@floresnexus.com with your client ID, the plan purchased, and a description of your situation. Approved refunds are issued to the original payment method. We respond within 5 business days.